We understand that it can be frustrating to have your bank verification rejected, but we're here to help. There are several reasons why this might happen, including a mismatched account number, cropped bank statement or a bank statement that's more than three months old. It's also important to ensure that the name of the account holder matches the registered user and that the bank statement is not cropped.
To assist you in resolving this issue, we request that you provide us with a bank statement that meets our verification criteria. We understand that you may have concerns about sharing your financial information, but please rest assured that we take your privacy seriously. You're welcome to censor your account balance or any other private information as long as the following information is visible:
- The name of the account holder
- The account number
- The IBAN
- The Swift code
- The bank's name and logo
- The date of the bank statement
We appreciate your cooperation in this matter, and please don't hesitate to reach out to us if you have any further questions or concerns.