Profile & Verification

Account Verification & KYC

• What is KYC on Fasset?
• How do I verify my identity (KYC)
• How do I complete my profile?
• How long does the verification process take?
• Why am I being asked for additional documents or information?

Document Guidelines

• What documents are accepted for identity verification?
• How to correctly upload my identity documents
• Do I have to submit documents via Email?
• Can I upload a scanned or photocopied copy of my ID?
• Can I use an ID that is not in English?

Proof of Address (PoA) Verification

• Which documents are accepted for Proof of Address?
• What is a valid Proof of Address?
• Can I submit a PDF or a screenshot for address verification?
• What if I don’t have a Proof of Address in my name?

Troubleshooting Account Verification

• Why was my identity document rejected?
• What should I do if my verification is still pending?
• I don’t have a National ID. What can I do?
• Why am I seeing the error "Document already in use"?

Profile Updates

• Update my name
• Update my date of birth
• Update my phone number
• Update my email
• Update other profile information